The hottest telepresence Dalitong remote diagnosis

2022-09-19
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Telepresence "Dalitong" remote diagnosis system saves time and cost. At present, Zhang printing system Co., Ltd. has launched telepresence Dalitong remote diagnosis system as a product of maintenance service to continuously meet customers' needs for rapid service response. The response speed of the service department is crucial. Fast response is far from enough, and quality is also an absolute factor. If possible, we should be able to reliably detect the cause of the fault. When the customer first calls, we should be able to correctly identify the parts to be replaced and whether to use the correct printing materials. These are the main processes that can be improved by using telepresence Dalitong remote diagnosis system

Manroland conducted a survey in North America and concluded that the users of flatbed printers equipped with Manroland telepresence Dalitong remote diagnosis system can restore 93% of their equipment to normal production only by using remote services. Generally speaking, the remote repair service can be completed within a few hours, and some repairs can be completed within a few minutes after starting the remote service request through the telepresence Dalitong remote diagnosis system

in addition, when maintenance technicians are needed, the maintenance requirements raised by telepresence Dalitong remote diagnosis system can be completed at a speed of up to 80%, and the problem has been reduced to a few possible causes. This enables technicians to use the right tools and components to solve various problems

pick up the driving button again. According to Matt Braun, National Service Director, MAN Roland is the first printer manufacturer to provide remote services through the Internet. Telepresence Dalitong remote diagnosis system has been the standard configuration of all Manroland flat sheet printers since 2007. Older printers can also be transformed to adopt this valuable, low-cost and high-efficiency service. Almost 100% of customers who use this value-added service have renewed this service

braun said that Roland's telepresence Dalitong remote diagnosis system service won the pia INTERTECH Technology Award in 2005. It is different from the remote diagnosis service of other manufacturers. It allows technicians to have all-round access through the network. It is not only connected to the main console, but also connected to all computers connected to a modern flatbed printer. For example, the man Roland six color glazing device/double-sided printer can be connected to as many as 26 computers at most, and the remote technician is like standing next to the printing unit with problems and easily operating on each computer. As for mechanical parts, remote technicians can see what happens at each position through the embedded webcam or the handheld camera provided by Manroland. This information often uses a 1000 (5) 000n tensile testing machine

once the local service request is enabled through telepresence Dalitong remote diagnosis system, it can be responded quickly. The service only takes 6 seconds to reach the factory in Offenbach, Germany, and can completely determine where the equipment is located, its model and specification, and then connect to the North American remote service center in Westmont, Illinois, USA. A full-time remote technician follows up on service requests. If professional knowledge is needed, technicians from Offenbach can also join the remote diagnosis session

the most appreciated aspects of telepresence Dalitong remote diagnosis system by users include the ability to display the location of the area concerned by Manroland remote technicians with a video camera. Manroland can immediately access the alarm situation, and get a response to the service requirements of telepresence Dalitong remote diagnosis system at any time of the day through interconnection control and adjustment of printer parameters

today, as long as the printer is within the warranty period, Roland can provide free use of telepresence Dalitong remote diagnosis system. After the warranty period, users can renew the subscription at a symbolic annual fee, which covers all properly equipped printers in the factory. Some users of telepresence Dalitong remote diagnosis system can have up to seven printers in a service agreement. Even the printing press placed in the adjacent plant can be included in the same telepresence Dalitong remote diagnosis system protocol. Customers can use telepresence Dalitong remote diagnosis system at any time without any additional cost besides the annual fee. To further improve the benefits of the normal operation time of the service portal, the concept of telepresence Dalitong remote diagnosis system has been expanded to include the maintenance manager that coordinates the maintenance plan of the printing machine and provides maintenance documents electronically. Since 2011, this capacity has been expanded to exceed the original equipment of manufacturers at the same time, including the scheduling and documentation of printing enterprises' own equipment. As long as the agreement of telepresence Dalitong remote diagnosis system is valid, the maintenance manager can be extended to all Manroland flat sheet printers in the factory

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